Returns & Exchanges

At Tretinoins.co.za, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Wait for Approval

  Our team will review your request to ensure the items are eligible for return and provide you with a Return Authorization Number and the return shipping address.

• 3.
  Pack and Ship

  Securely package the unopened products and ship them back to our warehouse using a trackable courier service of your choice.

• 4.
  Receive Your Refund

  Once we receive and inspect the returned items, we will process your refund to your original payment method within 5-7 business days.