Frequently Asked Questions

Everything you need to know about your journey to clearer, younger-looking skin.

Are your products authentic and medically graded?

Yes, all products sourced by Tretinoins.co.za are 100% authentic, medically graded, and obtained from reputable pharmaceutical suppliers to ensure maximum efficacy and safety.

How long does shipping take within South Africa?

We offer nationwide delivery via reliable couriers. Orders are typically processed within 24 hours, with delivery taking 2-4 business days depending on your location.

What payment methods do you accept?

We accept a variety of secure payment methods including PayFast, Instant EFT, and major credit cards (Visa and Mastercard) to ensure a seamless checkout experience.

Can I return a product if I change my mind?

Due to the medical nature of our skincare products, we can only accept returns on unopened and sealed items within 7 days of purchase. Please contact our support team to initiate a return.

How should I introduce Tretinoin into my routine?

We recommend starting slowly, applying a pea-sized amount two to three times a week at night, and always following up with a high-SPF sunscreen during the day to protect your skin.

Do you provide tracking information?

Absolutely. Once your order has been dispatched, you will receive an email and SMS containing a tracking number and a link to monitor your package's progress.